Mapping the Healthcare Service Quality Domain: A Bibliometric AnalysisCorrespondence Address :
Dr. Alejandro Valencia-Arias,
Calle 65B, No 80A 91. INT 113, Medellin, Antioquia, Colombia.
Introduction: Quality in healthcare services has become a subject of study, acquiring a special connotation for both individual and collective health services.
Aim: To examine the scientific literature on healthcare service quality indexed in SCOPUS between 1994 and 2015.
Materials and Methods: A bibliometric study was conducted using the SCOPUS database along with a structured search equation. A total of 256 academic publications were retrieved and analysed for quantity, quality and structure bibliometric indicators.
Results: The interest in the present topic has been increasing exponentially during the past years. The year of 2014 was the most productive period, with 34 research papers published. Likewise, it is worth noting that the existing literature has focused on quality and satisfaction-related issues.
Conclusion: Studies conducted between 1994 and 2015 aimed to measure the level of satisfaction among the users of healthcare services using the SERVQUAL model, proving its applicability for quality management in healthcare.
Organisation and administration, Patient satisfaction, Quality indicators, Quality of health care
Alejandro Valencia-Arias, Lemy Bran Piedrahita, Alejandra Botero Zapata, Martha Benjumea, Lucia Palacios Moya. MAPPING THE HEALTHCARE SERVICE QUALITY DOMAIN: A BIBLIOMETRIC ANALYSIS. Journal of Clinical and Diagnostic Research [serial online] 2018 August [cited: 2018 Sep 23 ]; 12:IC01-IC05. Available from
Date of Submission: May 24, 2017
Date of Peer Review: Aug 10, 2017
Date of Acceptance: Apr 13, 2018
Date of Publishing: Aug 01, 2018
FINANCIAL OR OTHER COMPETING INTERESTS: None.
- Emerging Sources Citation Index (Web of Science, thomsonreuters)
- Index Copernicus ICV 2016: 132.37
- Academic Search Complete Database
- Directory of Open Access Journals (DOAJ)
- Embase & EMbiology
- Google Scholar
- HINARI Access to Research in Health Programme
- Indian Science Abstracts (ISA)
- Journal seek Database
- Popline (reproductive health literature)